Refund policy

Everything sold in this store is a digital product delivered immediately after payment. This policy explains when a refund is available and how to ask for one.

The short version

Because you get the complete files the moment your payment clears, orders are not refundable once the download has been made available to you. There is nothing to return and nothing to recover.

That said, we will always fix a delivery problem, and we refund in the cases listed below.

When we refund

Email us and we will refund you in full if:

  • You never received access. The download link never arrived, or it failed and we could not get working files to you.
  • The files are faulty. They are corrupted, incomplete or unreadable, and we cannot supply a working replacement.
  • You were charged twice for the same order, or charged for an order you did not place.
  • The product is materially not what was described on the product page at the time you bought it.
  • The law where you live requires it. Your statutory rights always come first, whatever this policy says.

In almost every access problem the fix is faster than a refund: send us the email address you used at checkout and we will get your files to you.

When we do not refund

We cannot refund because you changed your mind after downloading, because you already owned similar material, because you have not applied the method yet, or because your advertising did not produce the result you hoped for. This is educational material, and no business outcome is promised anywhere on this store.

If you are a consumer in the EU or the UK

Consumers normally have 14 days to withdraw from an online purchase. For digital content supplied immediately, that right ends once supply has begun with your agreement and with your acknowledgement that you lose the right to withdraw.

By completing your order and accessing the download, you ask for immediate supply and accept that your right of withdrawal ends at that point. If you have paid but have not yet accessed the download, the 14-day right still applies — email us and we will refund you.

How to request a refund

Email contact@hookywrite.com with:

  • the email address you used at checkout;
  • your order number, if you have it;
  • a short description of the problem.

We aim to answer within 2 business days. Approved refunds go back to the original payment method. Your bank or card issuer usually takes a further 5 to 10 business days to show the money in your account — that part is outside our control.

Chargebacks

If something is wrong, please contact us before opening a dispute with your bank. It is almost always faster, and we would rather fix the problem than argue about it. Filing a chargeback while keeping and using the files may result in the licence being terminated under our Terms of Service.

Contact

Any question about this policy: contact@hookywrite.com.